While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Returns and Cancellations
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify us via orders@chillicompany.com quoting your name, order number and details of the product(s).

Goods must be returned within 14 days to the below address:

Returns,
The Chilli Company (UK) Limited,
Chilli Farm,
Norwich Road,
Mendlesham,
Stowmarket,
Suffolk,
IP14 5NQ

Where you are cancelling your order within this cooling-off period we will refund the full cost of the item once returned. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order.

If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods.

If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.

Refunds
Before contacting us please take note of the timescales required to process a refund: We require 5 working days from receipt of a return for us to process a refund. Your refund will be credited to the same PayPal account with which you made your original purchase.

Faulty Items
In the rare event you have a faulty item, please return to us at the below address for an exchange or refund. Please note, we cannot refund any postage costs incurred by your return.

Returns,
The Chilli Company (UK) Limited,
Chilli Farm,
Norwich Road,
Mendlesham,
Stowmarket,
Suffolk,
IP14 5NQ

If posting goods, please keep proof of posting.

Privacy
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Payment Currency
We only accept the UK Pound Sterling (GBP).
We accept payment through PayPal.

Payment Security
We use the PayPal payment gateway which utilises industry-standard 128 bit Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address and other sensitive information like your credit card details. This technology includes the following features: Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.

Company Details
The Chilli Company (UK) Limited,
Chilli Farm,
Norwich Road,
Mendlesham,
Stowmarket,
Suffolk
IP14 5NQ

Registered in England and Wales no 5575388.
VAT registration number 878 8619 45